For Families:

1. How do I find a support worker for my child?

   • Simply create an account, post a job listing with your specific requirements, and use our filtering tools to browse qualified support workers. You can message and chat with potential matches directly through our platform.

2. Can I view the qualifications and experience of support workers?

   • Yes! Each support worker has a detailed profile that includes their qualifications, experience, and any certifications related to disability support.

3. How do I communicate with support workers?

   • You can use our secure live chat and messaging feature to communicate with support workers. For higher-tier packages, video call integration is also available.

4. Is there a cost to post a job listing?

   • Yes, we offer three different job listing packages: Basic, Standard, and Premium. Each package includes different levels of visibility and features.

5. Can I hire a support worker for temporary or emergency care?

   • Absolutely. Many of our support workers offer short-term, respite, and on-call services. You can filter based on availability and specific needs.

For Support Workers:

1. How do I sign up to offer my services?

   • Click “Sign Up” and create your profile by adding your experience, qualifications, availability, and areas of expertise. Once your profile is complete, you can start applying to job listings or receive inquiries from families.

2. Do I need specific qualifications to work with families?

   • While qualifications are not always mandatory, having certifications (like First Aid, CPR, or specialized disability care training) can help you stand out. Families can filter for workers with these credentials.

3. How do I get in touch with families interested in my services?

   • Families can contact you directly through our platform’s live chat or messaging system. You will receive notifications when there is an inquiry.

4. Can I apply for multiple job listings?

   • Yes, you can apply to as many job listings as you like, depending on your availability and preferences.

5. What are the costs to offer my services on this platform?

   • Support workers can list their services for free, but we offer enhanced visibility and features through our paid packages, which allow you to be featured in search results.

General Questions:

1. Is my personal information safe on your platform?

   • Yes, we take privacy and security very seriously. All personal information is encrypted, and only verified families and workers can contact each other through our secure messaging system.

2. What areas do you serve?

   • We serve all major regions across Australia, including New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, Northern Territory, and the Australian Capital Territory. You can filter by region when searching for support workers or job listings.

3. How long do job listings remain active?

   • Job listings stay active based on your chosen package—30, 60, or 90 days. You can renew or modify your listing at any time.

4. How do I cancel my subscription or upgrade my package?

   • You can manage your subscription through your account settings. Upgrading or canceling is easy, and any changes will take effect at the end of your current billing cycle.