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Updated: 02/02/2025

At Young Heroes, we value your privacy and are committed to protecting the personal and sensitive information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information Collection

We collect personal information from users when they register on our site, fill out forms, or interact with our services. The information we collect may include:

Name
Email address
Phone number
Bank details (Required for transactions for support workers)
Other sensitive or private data provided for our services
NDIS participant information, if applicable (as required for NDIS services)

2. SSL Encryption

To ensure the security of your personal information, we have implemented SSL (Secure Socket Layer) encryption across our website. This means that any data you send to us, including sensitive information like bank details, is encrypted and securely transmitted. SSL technology helps protect your data from unauthorised access or tampering during transmission.

3. Encryption of Sensitive Data

For certain types of sensitive information, such as bank details and NDIS participant information, we use additional security measures, including encryption of the forms where this information is entered. This ensures that any personal or financial data provided through our website is protected using the latest encryption technology to minimize the risk of unauthorised access.

4. Use of Personal Information

The personal information we collect is used solely for the purpose of providing our services, processing transactions, and ensuring a secure experience for our users. We may use your information to:

Process payments and fulfill transactions.
Communicate with you regarding our services and your account.
Respond to your inquiries or provide customer support.
Send important updates or notifications related to our services.
Use NDIS participant information to manage and deliver services according to NDIS guidelines (where applicable).

5. Payment Processing

We use a secure payment processing system to handle financial transactions for support worker payments and invoicing clients. This system ensures that all payment data is securely handled and processed without using third-party payment processors. All financial transactions are handled directly through our secure platform, and we take every precaution to ensure that your financial information is kept safe and private.

6. Data Privacy and Protection

We are committed to protecting your private data and ensuring it is used only in accordance with this Privacy Policy. We take appropriate security measures to safeguard your personal information and prevent unauthorised access, disclosure, alteration, or destruction.

Data Storage: Your personal and sensitive data is stored securely and only accessible by authorised personnel.
No Sharing of Personal Information: We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is kept confidential and will only be shared if required by law or to fulfill the services you have requested.

7. Data Retention

We retain your personal and sensitive information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, it will be securely deleted.

8. Third-Party Services

We do use third-party service providers for payment processing for services related to personal information. We may use third-party tools to assist with our operations, such as email communication or website analytics. These third parties may have access to your personal information to perform specific functions, but they are obligated not to disclose or use your information for any other purpose.

9. Your Rights and Control Over Your Information

You have the right to access, update, or delete the personal information we hold about you. If you would like to request a copy of your personal data, or if you wish to update or delete your information, please contact us at admin@youngheroes.com.au or our Contact Form.

10. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website and allow us to enhance your experience. You can choose to disable cookies in your browser settings, but this may affect certain features of the site.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes to the policy will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:

Young Heroes
Contact Form

Admin@youngheroes.com.au

Please confirm that you agree to our privacy policy

Hide Terms

Last Updated: 02/02/2025

Welcome to Young Heroes. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions (the “Agreement”). If you do not agree to these terms, please do not use our website or services.

These Terms and Conditions apply to families seeking support services for children under the NDIS and to the support workers providing those services.

1. Acceptance of Terms

By accessing or using Young Heroes and its associated services, you agree to these Terms and Conditions. We reserve the right to update or modify these terms at any time, with or without notice, and any changes will be effective upon posting to this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.

2. Service Description

Young Heroes operates a platform that connects families seeking support services for children under 20 years old with qualified support workers offering services under the National Disability Insurance Scheme (NDIS). The platform allows families to search for, communicate with, and hire support workers for a variety of services, including personal care, therapy, and other support services.

3. User Eligibility

Families: To use our platform as a family (client), you must be the legal guardian of a child under the age of 20 and have an NDIS plan or be eligible for NDIS-funded services or be willing to self fund.
Support Workers: To use our platform as a support worker, you must hold the necessary qualifications, clearances (such as a Working with Children Check), and be compliant with all relevant laws and regulations.

By using our platform, you confirm that you meet these eligibility requirements.

4. User Accounts

To use certain features of the platform, you may be required to create a user account. You agree to provide accurate, complete, and up-to-date information during the registration process and to keep your account details secure. You are solely responsible for all activities under your account.

You must immediately notify us of any unauthorised use of your account or any security breach.

5. Responsibilities of Families

As a family using our platform, you agree to:

You will provide accurate details about your child’s care needs, NDIS plan, and any other relevant information to ensure appropriate matches with support workers.
Ensuring that the support worker follows the agreed-upon care plan.
You agree to pay for services rendered by support workers through our platform in accordance with the agreed-upon rates and in accordance with our Payment Policy.

6. Responsibilities of Support Workers

As a support worker using our platform, you agree to:

You will provide accurate and up-to-date information about your qualifications, NDIS registration, background checks, and any other necessary certifications.
You will provide services in a professional manner, adhering to any applicable legal and regulatory standards, including those required by the NDIS, and maintain the privacy and confidentiality of families and children.
You agree to follow all relevant NDIS code of conduct, including treating children with respect, maintaining appropriate boundaries, and reporting any concerns related to child safety.
You will provide care according to the agreed-upon care plan and communicate any changes or issues promptly to the family.

7. Fees and Payments

Young Heroes generates invoices once a week on behalf of the support worker for the services provided. These invoices are then sent directly to the family or to their plan manager, depending on how the family is funded. The platform charges a flat 15% fee on the total amount of each invoice. After deducting the fee, the remaining balance will be paid directly to the support worker. By using our platform, you agree to the invoicing and payment structure outlined above.

Failure to make timely payments may result in suspension of services in accordance to our Payment Policy.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. By using our platform, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data. We will only collect personal information necessary for providing our services and will comply with all relevant privacy laws.

For more information on how we handle your personal information, please review our Privacy Policy.

9. Termination of Services

We may suspend or terminate your access to the platform if:

You violate these Terms and Conditions.
You engage in illegal activities, including child abuse, fraud, or any activities that threaten the safety of children.
You fail to provide accurate information, including NDIS registration or working with children checks.
Non Payment of services provided by our support workers.

Both families and support workers may terminate their accounts at any time. Termination of services does not relieve the parties from any payment obligations or outstanding fees incurred prior to the termination.

10. Dispute Resolution

If a dispute arises between a family and a support worker, we encourage both parties to resolve the issue directly through communication. If an issue cannot be resolved, either party may contact us for assistance, and we will attempt to mediate or assist in the dispute resolution process.

If we are unable to mediate a resolution, we may refer the matter to relevant authorities, including the NDIS Quality and Safeguards Commission or local child protection services, if applicable.

11. Limitation of Liability and Insurances

To the fullest extent permitted by law, Young Heroes is not liable for any loss, damage, or injury arising from the use of our platform, including but not limited to:

We are not responsible for the actions or omissions of support workers in delivering services.
We are not liable for any injury or harm that occurs during the provision of services.
We are not responsible for any loss or corruption of data.
We are not liable to any damage to personal property or car accidents during services.

Support workers are required to maintain appropriate insurance coverage while providing services. This includes, but is not limited to, car insurance, public liability insurance, and personal indemnity insurance.

Young Heroes is not liable for any damages or losses incurred during the provision of services by the support worker. It is the responsibility of the support worker to ensure they are adequately insured for the services they provide.

12. Indemnification

You agree to indemnify and hold harmless Young Heroes, its officers, employees, agents, and contractors from any claims, liabilities, damages, costs, and expenses arising from your use of our platform, including:

Breaches of these Terms and Conditions.
Violations of applicable laws.
Any disputes or claims arising from the services provided by you or other users.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles. Any disputes will be resolved in the courts of your state.

14. Contact Us

If you have any questions, concerns, or feedback about these Terms and Conditions, please contact us:

Young Heroes

admin@youngheroes.com.au

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