Updated: 02/02/2025
At Young Heroes, we value your privacy and are committed to protecting the personal and sensitive information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information Collection
We collect personal information from users when they register on our site, fill out forms, or interact with our services. The information we collect may include:
- Name
- Email address
- Phone number
- Bank details (Required for transactions for support workers)
- Other sensitive or private data provided for our services
- NDIS participant information, if applicable (as required for NDIS services)
2. SSL Encryption
To ensure the security of your personal information, we have implemented SSL (Secure Socket Layer) encryption across our website. This means that any data you send to us, including sensitive information like bank details, is encrypted and securely transmitted. SSL technology helps protect your data from unauthorised access or tampering during transmission.
3. Encryption of Sensitive Data
For certain types of sensitive information, such as bank details and NDIS participant information, we use additional security measures, including encryption of the forms where this information is entered. This ensures that any personal or financial data provided through our website is protected using the latest encryption technology to minimize the risk of unauthorised access.
4. Use of Personal Information
The personal information we collect is used solely for the purpose of providing our services, processing transactions, and ensuring a secure experience for our users. We may use your information to:
- Process payments and fulfill transactions.
- Communicate with you regarding our services and your account.
- Respond to your inquiries or provide customer support.
- Send important updates or notifications related to our services.
- Use NDIS participant information to manage and deliver services according to NDIS guidelines (where applicable).
5. Payment Processing
We use a secure payment processing system to handle financial transactions for support worker payments and invoicing clients. This system ensures that all payment data is securely handled and processed without using third-party payment processors. All financial transactions are handled directly through our secure platform, and we take every precaution to ensure that your financial information is kept safe and private.
6. Data Privacy and Protection
We are committed to protecting your private data and ensuring it is used only in accordance with this Privacy Policy. We take appropriate security measures to safeguard your personal information and prevent unauthorised access, disclosure, alteration, or destruction.
- Data Storage: Your personal and sensitive data is stored securely and only accessible by authorised personnel.
- No Sharing of Personal Information: We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is kept confidential and will only be shared if required by law or to fulfill the services you have requested.
7. Data Retention
We retain your personal and sensitive information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, it will be securely deleted.
8. Third-Party Services
We do use third-party service providers for payment processing for services related to personal information. We may use third-party tools to assist with our operations, such as email communication or website analytics. These third parties may have access to your personal information to perform specific functions, but they are obligated not to disclose or use your information for any other purpose.
9. Your Rights and Control Over Your Information
You have the right to access, update, or delete the personal information we hold about you. If you would like to request a copy of your personal data, or if you wish to update or delete your information, please contact us at admin@youngheroes.com.au or our Contact Form.
10. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website and allow us to enhance your experience. You can choose to disable cookies in your browser settings, but this may affect certain features of the site.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes to the policy will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
12. Contact Us
If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:
Young Heroes
Contact Form
or
Admin@youngheroes.com.au